@air_pump important issue, which i have the impression is under-researched. A bit off topic maybe, this take of Paul Ford on Microsoft Office. https://medium.com/message/the-great-works-of-software-705b87339971
@air_pump @entreprecariat Maybe this paper could be of interest although a bit off as well ? http://pure.au.dk/portal/files/121600144/Applications.pdf
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