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Been writing up some super basic notes on using “intuitive” tech for an octogenarian who has never used a touchscreen before and let me tell you, so many things people consider “intuitive” are absolutely not when you try to explain them from first principles. I think we’ve got worse at building truly intuitive interfaces in the last 20 years because no-one involved has known a time before many of these assumed behaviours existed

Chris Armstrong

@sinbad I remember handing an iPad to my nan and telling her to tap the screen, and she hit it with her knuckle

@armstrong I’ve had to write that “tap” means “a short touch with the tip of your finger, not the nail” based on previous experience with older folks