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Alx 🐈

Can't believe I've just done this!
In the final report of my latest design research for a cultural organisation I've just put it loud an clear: if you are really concerned about your users, you don't need this new product, because, as usual, your users' unsatisfaction has some deeper and more complex roots, that, no, cannot be address with another shiny digital product.

@alx please forward this to my c-suite 🤣